work for us

Work For Us

Clinical Coordinator


Job description

To apply for this position please send a cover letter and your CV to Ella Kavanagh – ella.kavanagh@ukmedinet.com

Are you ready to make a difference in healthcare operations?

We’re excited to announce openings for two Clinic Coordinators to join our dynamic team at Medinet. As a Clinic Coordinator, you’ll play a crucial role in supporting our operations team and contributing to Medinet’s growth. Collaborating with clinical, operational and commercial experts, you’ll work alongside NHS executives to ensure the seamless delivery of contracts.

Your Mission

Mobilising new business:

  • Ensuring timely placement of clinical teams for all contracts within your specialty, aiming for a lead time of approximately 12 weeks.
  • Ensuring all contract staffing models are audited for staffing model accuracy against service overview document specification.

Clinic administration:

  • Supporting the Administration Assistants with any clinic administration e.g. clinic administrative reporting, management of letters, results and clinic verification, inbox management of NHS emails etc. in their absence or during busy periods.

Contract support:

  • Assist the Specialty Leads in managing operational aspects of contracts, including resourcing, administration, and mobilisation.
  • Provide customer management data an insights to the Specialty Leads and Operations Team, enabling agility and success in new business development.
  • Collaborate with the Specialty Leads and Administration Assistants to ensure the delivery of customer contracts as agreed.
  • Facilitate regular communications with customers, participating in weekly wash-up calls alongside the Specialty Leads and Account Managers.
  • Proactively escalate any operational risks and opportunities related to contracts for timely resolution.

Stakeholder management:

  • Share crucial resourcing information with customers and Specialty Leads, including confirmation of clinical staff teams.
  • Foster robust relationships with internal functions such as Commercial, Finance, and Operations to ensure that customer service and staff engagement continuously evolve to meet the needs of the business.
  • Participate in an on-call rota to provide support for the 7-day-a-week delivery of services, ensuring seamless operations.
  • Aid the Senior Leadership Team in the timely preparation of proposals for new and existing customers, facilitating business growth opportunities.
  • Assist with the timely preparation of contract renewals, ensuring continued client satisfaction and retention.
  • Support the Senior Leadership Team in bid management, ranging from framework-based mini-competitions to full-blown tenders, showcasing our capabilities effectively.
  • Foster knowledge exchange to develop best practices across the team and ensure a strong national visibility of market dynamics.
  • Draft and proofread internal and external communications to maintain quality, accuracy, and relevance, consulting with stakeholders and relevant teams as needed.
  • Provide high-quality business support services to both internal and external customers, adhering to the parameters of the services’ business agreement.

Process and system management:

  • Ensure all relevant internal systems are kept updated and accurate to facilitate smooth operations.
  • Maintain timely updates to pay systems, ensuring clinical staff have access to their pay promptly.
  • Provide support to the Head of Operations and Specialty Leads by assisting with internal operational reports and audits.
  • Assist the Specialty Leads in preparing for new contracts, including the placement of skill-matched and customer-approved staff, and compiling essential documentation such as Clinician CVs.
  • Ensure that all new business contracts have appropriately trained clinical teams with relevant IT access prior to launch.
We are seeking team members who:
  • Are proactive and adaptable in fast-paced environments
  • Can effectively prioritise workloads
  • Demonstrate strong attention to detail and the ability to adapt to changing needs
  • Possess excellent communication skills, both externally and internally, at all levels
  • Are strongly customer-focused, with a reassuring telephone manner, compassion, and awareness of patient welfare
  • Preferably have experience in healthcare operations or a related field, although it is not essential.
Essential experience and knowledge:

NHS/healthcare background or a customer service role

Join the Medinet team!

If you are a go getter, can work under pressure, and are determined to make a difference, we want to hear from YOU! Take the next step in your career and join us at Medinet, where you’ll have the opportunity to own your career, work on industry-defining projects, and make a meaningful impact on healthcare delivery.

Apply now and be part of a team that’s shaping the future of healthcare!

We currently have two open positions. However, we encourage all interested candidates to apply, as we aim to create a pool of qualified individuals to tap into for upcoming vacancies throughout the year.

What we offer:
  • A collaborative and innovative work environment
  • Opportunities for skill development and career growth
  • The opportunity to work for an organisation that is making a significant difference in healthcare and positively impacting lives
  • Flexible work arrangements
  • 25 days holiday plus statutory and bank holidays
  • Opportunity to buy up to 3 additional days off throughout the year through our salary sacrifice scheme
  • Your birthday off
  • Healthcare Insurance
  • Employee Assistance Program
  • Stakeholder pension scheme

 
Medinet is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Questions:

If you have any questions about the role or would like further information, please feel free to reach out to Bea Rodden, our Chief Operations Officer at Bea.Rodden@ukmedinet.com.

If you have any questions about the application process, please contact Ella Kavanagh, our Head of People and Culture at Ella.Kavanagh@ukmedinet.com.

Equity and Diversity:

All staff members have a responsibility to treat colleagues and clients with respect, ensuring a secure, mutually supportive, and discrimination-free work environment. Incidents contravening these principles, notably related to age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion and belief, and sexual orientation, should be reported to the line manager.

 

 

  • Job Type: Full-time
  • Reporting to: Specialty Lead
  • Based at: Sutton Coldfield
  • Hours: 37.5 hours per week
    Monday – Friday, 9am – 5pm
  • Benefits:
    – Company pension
    – Cycle to work scheme
    – Employee discount
    – Health & wellbeing programme
    – On-site parking
    – Work from home
  • Supplemental pay types:
    – Performance bonus
  • Ability to commute/relocate: 
    Sutton Coldfield, B75 5BL – reliably commute or plan to relocate before starting work (required)

Who we work with


Norfolk and Norwich University Hospitals NHS logo
Nottingham University Hospitals NHS logo
University Hospital Birmingham NHS Logo
University Hospitals Coventry and Warwickshire NHS logo
University Hospitals of Derby and Burton NHS logo
Chelsea and Westminster Hospital NHS logo
Epsom and St Helier University Hospital NHS logo
Kingston Hospital NHS logo
Blackpool Teaching Hospitals NHS logo
East Lancashire Hospitals NHS logo
University of Morecambe Bay NHS logo
North Cumbria University Hospitals NHS logo
Airedale NHS Trust Logo
Bradford Teaching Hospitals NHS Logo
Doncaster and Bassetlaw Teaching Hospital NHS logo
Sheffield Teaching Hospitals NHS logo
The Leeds Teaching Hospitals NHS logo
Buckinghamshire Healthcare NHS logo
Mid and South Essex NHS logo
University Hospitals Sussex NHS logo
Cardiff and the Vale University Health Board logo
Royal Cornwall Hospitals NHS logo
Western Health and Social care Trust Logo
Ayrshire and Arran NHS logo
Lanarkshire NHS logo
Lothian NHS logo
Tayside NHS logo

Benefits

flexibility

Real flexibility

location first

Location first

end to end support

End to end support

Broaden your portfolio

Broaden your portfolio