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Thank You for Contacting Medinet

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As an award-winning healthcare provider we’re here to guide you through every stage of your journey.

HSJ Winner
Rated Good

Trusted by more than 100 NHS trusts

Delivery

More than 750,000 patients supported annually

nationwide

Nationwide access to diagnostics and treatment

consultant surgeons

Consultant-led orthopaedic pathways

pricing

Transparent pricing with no hidden costs

surgery

Advanced minimally invasive surgical techniques

icon Trusted by more than 100 NHS trusts
icon More than 750,000 patients supported annually
icon Nationwide access to diagnostics and treatment
icon Consultant-led orthopaedic pathways
icon Transparent pricing with no hidden costs
icon Advanced minimally invasive surgical techniques

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Frequently Asked Questions

Why should I use Medinet’s tele-dermatology service?
It’s a quick, convenient way to have your skin concerns assessed by highly experienced dermatology consultants – no long waits. Using secure, high-quality images, our specialists review your case promptly, providing you with your clinical report and expert advice to help you understand your condition and next steps – all within 72 hours of your appointment. Our service is built on strong clinical standards and is delivered by a team with extensive dermatology experience, so you can feel confident you’re in safe hands. Medinet is also the 2026 HSJ Outpatient Provider of the Year, reflecting our commitment to high quality, patient centred care and clinical excellence.
What happens after I make a booking?
Once you’ve confirmed the date and time of your appointment, you will be redirected to Stripe where you will make the payment for it. A booking confirmation will be sent to you.
Do I need a GP referral?
No. We accept self-pay self referrals. We can share a summary with your GP if you wish.
Why do I see an imaging specialist before I see a dermatology consultant?
You’ll see an imaging specialist first because they play an important part in making sure the dermatologist has the clearest, most detailed information possible. They’re specially trained to take precise, high-quality images and gather the right clinical details so nothing important is missed. And it means a faster service for you, because our experienced dermatology consultants can then carry out a thorough and accurate review without delay, often avoiding the need for multiple appointments. It’s all part of providing a smooth, efficient service that maintains high clinical standards and ensures you receive expert care from the outset, giving you reassurance that you’re in expert hands. Why wait, when you can have rapid access to diagnosis and treatment with Medinet?
How quickly will I get results from my initial assessment?
Usually within 72 hours after the consultant review. If it’s urgent, we’ll call you sooner.
Will I definitely need a second assessment?
Not always. Many patients can be managed from their initial assessment with a prescription plan and advice. If a procedure or full exam is needed, we’ll bring you in promptly.
Is this service suitable for children?
We currently facilitate patients 16 years old and over. We will launch a paediatric service soon.
What if an abnormal change in my skin, such as a lesion, looks suspicious?
We prioritise these cases for urgent in person review and arrange appropriate escalation if required.
What do I bring to my appointment?
  • Details of any current medication, and any previous treatment you’ve had
  • Your GP referral, if you have one, though we accept self-referrals
  • A list of any allergies you may have, and your key medical history
  • Photos of flare ups if your symptoms are intermittent
Can I claim the cost of my dermatology appointment through my health insurance?

Following your attended appointment or after your tele dermatology imaging consultation, we will provide you with a detailed invoice.

You can submit this invoice directly to the claims department of your health insurance provider for review.

Please note that reimbursement is not guaranteed, as this will depend on your individual policy and level of cover. We recommend contacting your health insurer in advance to confirm whether your appointment may be eligible for reimbursement.