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We care for you.

The care you receive from Medinet will mirror the treatment that you would receive at your local NHS hospital and is funded by the NHS.

The security of patient information and the compliance with patient confidentiality and data protection legislation is paramount in everything Medinet undertakes on behalf of NHS trusts, and Medinet complies fully with the Data Protection Act 1998 and with all accepted principles of safe and secure handling and storage of such information. See our page about Information Governance.

All of the Clinical staff (Consultants, Nurses, Operating Department Practitioners and Hedalth Care assistants) who work with Medinet are current NHS staff who have been approved by your local hospital and have passed our own stringent screening process.

If you have a complaint about care provided by the Medinet Team please contact Head of Governance via 0121 308 2333.

Subject Access

You have a legal right to access personal information held about you; this is called a subject access request under data protection, and in some cases you have the right to access information about a deceased individual. If you wish to access your personal information or request on behalf of someone else, please write to:

Head of Governance
Medinet
Arthur House
21 Mere Green Road
Sutton Coldfield
West Midlands
B75 5BL

Include full contact details, enough information to help us identify you and describing what data you would like. Please be aware we will require evidence of ID and legal right to access data for some requests- we will advise you if this is the case.

We have a legal duty to reply promptly and at the most within 40 days, starting from the day we receive both any fee (if applicable) and the information needed to identify you and the information you need. If we reasonably need more information to help find your information or identify you, we will write to ask you for the information we need. We will then wait until we have all the necessary information as well as the fee before dealing with your request.

Further information on your rights under data protection can be found at www.ico.gov.uk

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